Refund policy

 

Our Return & Refund Policy

Mystery bundles are sold as surprise items and individual product preferences or duplicates do not qualify for a refund or exchange but if you contact us with specific requests regarding your box, we will do our best to help.

Orders fulfilled by our printing partner

Because some items (tees, caps, totes, backpacks) on our store are custom-printed just for you when you order, we cannot accept standard returns or exchanges if you change your mind or order the wrong size.  Our 'extras' categories are examples of print on demand items. However, your satisfaction is our priority. We will fully replace or refund your item at zero cost to you if:
  • It arrives damaged or faulty (e.g., misprints, tears, or structural defects).
  • The wrong item or size was shipped due to an error on our part.
How to submit a claim:
  1. Email us at theladycreatesdigital@gmail.com within 7 days of delivery.
  2. Include your order number and clear photos showing the issue or damage.
Thank you for supporting a sustainable, partly made-to-order business model!

When you receive your order
 
Please inspect your order upon receipt and contact us immediately within 7 days if you notice any issues such as missing, damaged or faulty items, so that we can evaluate the issue and make it right.

You can reach us via our 'Contact Us' page or TikTok Direct Message with your details - name, order number, clear photos and a description of the issue.

Requests for faulty or damaged items made after this 7-day window will not be accepted, as we are unable to verify the condition of the products beyond that timeframe.

If a return has been authorised, the customer is responsible for all return shipping costs.

We strongly recommend using a tracked delivery service, as we cannot be held responsible for returns lost or damaged in transit.

No refund or replacement will be issued until the returned item(s) have been received and inspected by us. 

If a replacement is unavailable, a full refund will be issued for the affected item(s), minus any original shipping costs.

Incorrect Addresses / Returned to Sender

If a package is returned to the printing partner due to an incorrect address provided at checkout or failure to collect from the post office, re-shipping fee will apply. The customer will be responsible for any return shipping costs, and the item may be sent back to you at your expense.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer will be responsible for any return shipping costs and the item may be sent back to you at your expense.

Rest of the World

There is no cancellations, refunds or returns for any item shipped to anywhere else in the world.