Shipping policy

Please note that orders containing items from both This Lady Loves and Printing Partner will be delivered separately.

Shipping Policy - Domestic / UK

Shipping from our location, to a customer within the UK, is free unless provided by our printing partner and you will be charged by weight.

We use Royal Mail 48HR Tracked. Please allow 2-4 working days for your order to arrive once shipped. This is only a guideline; your parcel could take longer depending on Royal Mail. Peak periods may incur extra time on shipping. We do not ship over the weekend or on bank holidays. 

We do not pay for returning the item however.

Please note that delivery times are estimates only and may occasionally vary due to customs processing, local postal delays or peak periods.

Shipping Policy - UK Printing Partner

Shipping from our printing partner is charged based on weight of item - it is worked out at checkout. 

Once your order is shipped you will receive a tracking number via email allowing you to track the shipping progress. 

Allow 3-5 days for production then up to 3 -5 days after for shipping. This is a guide only. They also have their own postal charges for the items they produce and ship.

Peak periods may incur extra time on shipping.

Please note that delivery times are estimates only and may occasionally vary due to customs processing, local postal delays or peak periods.

Shipping Policy - 'Everywhere Else' in the world

We ship anywhere unless restrictions are placed on postal services to that country. 

Estimated delivery using Standard International Tracked is up to 10 business days. We use a standard flat rate of £20.00 inclusive of customs rates.

We do not ship any cosmetics or skincare products due to the Cosmetic Product Safety Report (CPSR) regulations. Any item in that category will be substituted.

Peak periods may incur extra time on shipping.

Please note that delivery times are estimates only and may occasionally vary due to customs processing, local postal delays or peak periods.

Shipping Policy - 'Everywhere Else' in the world via UK Printing Partner

Allow 3-5 days for production then up to 5 -8 days after for shipping. This is a guide only. They also have their own postal charges for the items they produce and ship.

Peak periods may incur extra time on shipping.

Please note that delivery times are estimates only and may occasionally vary due to customs processing, local postal delays or peak periods.

There are no refunds, returns, cancellations from 'Everywhere Else' in the world, unless you are in EU, where you can return the item at your own cost, in original wrapping.

In general 

In the event your parcel becomes lost in transit we will do everything in our power to liaise with Royal Mail to locate the order.

If you put the wrong delivery address on your order you must let us know immediately via inbox so that we can rectify before it is shipped. In the event your parcel has already been shipped we do not take liability.

In the event of any damages please contact us immediately via 'Contact Us' and we will do our best to rectify. 
  • Processing time: Orders are processed and shipped within 1-2 business days but please be aware delays can happen on some items due to stock availability etc. If there is a planned disruption to processing orders - e.g. holiday leave, updates to the service will be posted on TikTok or website. You will then have the opportunity to delay ordering or accept processing time will take longer. In cases of unplanned issues - sickness etc, we will post any updates on TikTok.
  • Tracking: A tracking number will be emailed once your order has been dispatched.
  • Lost/damaged parcels: Contact us on our 'Contact Us' form within 7 days of the expected delivery date.
  • Note on fragile/liquid items: We take no responsibility for damaged good after it has been handed over to courier, we take every action to ensure safe delivery.
Returns & Refunds

Customers from the EU are responsible for any return shipping costs on international orders. We recommend using a tracked shipping service when returning items internationally. 

There are no refunds, returns, cancellations from 'Everywhere Else' in the world.

Incorrect Addresses

Please ensure all shipping information is entered correctly at checkout. We cannot be held responsible for delays, losses or additional charges caused by incorrect or incomplete delivery details.

Lost or Delayed Parcels

Once parcels have been dispatched, delivery is handled by the postal courier. While we will always do our best to help, we are not responsible for delays caused by customs, weather, or courier issues outside of our control.